Returns Policy
Am I eligible for a return?
We hope that you will be delighted with your Dermeren purchase! If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, however it must be unused and unopened.
We will only provide you with a refund once we receive the product returned to us, and our team ensures it is unused and in resalable condition.
To be able to return a product, you must provide a valid proof of purchase from dermeren.com
Returns Terms & Guidelines
- All return items must be unused, unopened, and complete with original plastic wrapping.
- We are not responsible for the return shipping costs of the items.
- Please make sure all return items are well packaged, so as not to be damaged in the post.
- Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
If there is a problem with your product, we will remedy depending on the problem providing the product is not damaged as a result of misuse. Please email us at info@dermeren.com.au
Dermeren has a 1 Year product Warranty. If your product is faulty and you require a replacement, We offer a refund, replacement or credit should an item be deemed to have a major fault. Please contact us directly; info@dermeren.com.au
Once we have received the Faulty product, a repair or replacement product will be processed and shipped directly to you.
Dermeren results will vary depending on the individual’s skin type and goals and we cannot guarantee individual results.
If however, you find yourself in an unlikely event that you do not see any results, simply return your product for a full refund.
Please read and comply to our terms and conditions below.
1. Use our product for at least 60 days from the date of delivery.
2. You must complete at least 6 treatments; approximately 1 treatment per week.
3. You must take photos and videos using the app before every treatment and photos and videos during treatment, and after every treatment.
4. If there are no noticeable results, email your 6 photos and videos to us at info@dermeren.com.au with your full name and order number. Please note all images/videos must have valid date and time claims.
5. All claims should be done within 60 days of date of delivery.
6. We will assess your claim from here. Keep an eye out for emails.
7. If approved, we will refund you the product price (at the time of order) in FULL.
8. All refunds will be processed ONLY when products are sent back to our warehouse (under customer expense).
We can not express the importance of consistent use as well as reading and understanding the user manual prior to using any of our products. For those who are not consistent with their treatments, their results will directly reflect this. If the device has n been handled correctly or understood via reading and understanding the user manual, the refund will not be issued.
It is extremely important that the Dermeren Facial Kit is understood well prior to use. We can not emphasise the importance of using soft and normal power modes for first time users for facial microdermabrasion facials due to the powerful suction levels our Facial Kit has. We also recommend 1 treatment per week to allow for newly, rejuvenated skin cells to be produced.
We may and reserve our right to withhold a refund in the event that we are not satisfied, with the amount of information and detailed evidence you provide to us.
If you have taken progress pictures and would love to share with us, please feel free to send it to us directly info@dermeren.com.au and we will send over a gift voucher.
Refunds processed with incur a $10 cost of delivery fee.