If there is a problem with your product, we will remedy depending on the problem providing the product is not damaged as a result of misuse.

Dermeren has a 1 Year product Warranty. If your product is faulty and you require a replacement, We offer a refund, replacement or credit should an item be deemed to have a major fault. Please contact us directly; info@dermeren.com.au

Once we have received the Faulty product, a repair or replacement product will be processed and shipped directly to you. 

We only replace items that are faulty or damaged, we do not accept change of mind upon ordering.

Dermeren results will vary depending on the individual’s skin type and goals and we cannot guarantee individual results.